client records improved through a major SQL update at CIBC
Software Support Engineer · Toronto
Calm systems.
Clear outcomes.
I keep complex software dependable—turning incidents, data issues and technical uncertainty into stable services and confident customers.
01
8+ years supporting enterprise technology where reliability matters.
Selected impact
salary payments protected during a critical payroll incident
students restored after resolving a widespread platform conflict
knowledge resources created to strengthen support consistency
About / 02
Technology works best when people can trust it.
I’m Abubakir Myrzaly, a software support engineer with experience across enterprise SaaS, fintech, HCM and data platforms. I work at the point where systems, customers and engineering teams meet.
My approach combines disciplined investigation with clear communication. Whether I’m managing a production escalation, tracing a data issue or improving a support process, the goal is the same: restore confidence and leave the system stronger than I found it.
View LinkedIn profile ↗Core expertise / 03
01
L2/L3 Production Support
↗02
Incident & Problem Management
↗03
Root Cause Analysis
↗04
SQL & Data Troubleshooting
↗05
SaaS & Enterprise Platforms
↗06
Cloud & Virtual Desktops
↗07
Monitoring & Observability
↗08
Release & Deployment Support
↗Experience / 04
Built in production.
A career shaped by high-stakes environments, complex systems and measurable results.
L2 Software Support Engineer
Ataccama
Enterprise data quality platform support across complex customer environments, integrations, access, SSL and production escalations.
Application Support Analyst
Finastra
Supported financial, BI and data platforms across development, UAT and production while coordinating 10–20 daily deployments.
Application Analyst
Ceridian
Resolved business-critical HCM and payroll incidents, including an issue affecting more than 5,000 employee payments.
Application Developer & Systems Analyst
Canadian Imperial Bank of Commerce (CIBC)
Application Developer · Technical System Analyst · Test Analyst
Delivered application, testing and infrastructure work for large-scale banking systems, including a SQL update spanning 12 million clients.
Education
Bachelor of Technology, Software Engineering
McMaster University
Advanced Diploma, Software Engineering Technology
Centennial College
Selected work / 05
PROJECTS ARE THE NEXT CHAPTER
New builds,
coming soon.
This portfolio is designed to grow. Future software and data projects will live here as focused case studies.Contact / 06
Let’s make complex
feel simple.
Hiring, collaboration or an interesting technical challenge—tell me what you’re working on.
myrzaly.abubakir@gmail.com ↗